Log onto the Citrix server on which the user has got active sessions. Delete the temporary files & cookies from user’s TS Profile after the user is logged off from all Citrix sessions.ħ. Verify Vclipbd.dll is on the system drive.Ħ. If not, then verify that the registry includes a subkey under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\Wfshell named Virtual Clipboard and the subkey has two values: DllName and NotifyEvent, both of type REG_SZ and respective entries of Vclipbd.dll and WfshellVclipbdNotify. Check on the Citrix server to which user is connected to and you should find Wfshell.exe running with the user’s name. If no RDPClip process is found on user’s desktop, then search on the Citrix server on which the user is having active sessions. (Though RDPCLIP.EXE is associated with RDP sessions, but sometimes it’s found that user’s machine does have RDPCLIP.exe running at the background, which causes this issue)Ĥ. Check on the user’s machine whether RDPCLIP.EXE is active or not, if yes, then kill that particular process. Check the permissions on the Citrix client on the user’s machine to check the Clipboard mapping permissions are enabled.ģ.
The issue should get resolved if the issue is with the Citrix application, if not, then follow the next steps.Ģ. Reset the user’s session in Citrix management Console and ask user to re-launch applications and check. Steps To Be Followed To Resolve The Issueġ. To understand how the Clipboard thing works, the best explanation can be found out in the below link: Please be careful with the Registry tweaks, as using Registry Editor incorrectly can cause serious problems that may require you to re-install your operating system. Here are the steps which you can follow at your environment to get the issues fixed permanently. There might not be anyone, anywhere in the whole world that hasn’t faced this issue in the Citrix environment.Ĭlipboard’s dependency on so many things makes it more difficult to troubleshoot and resolve the issues within minutes. Troubleshooting Clipboard issues has been a nightmare for all the Citrix admins since the beginning.
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